Each pack will contain 5 CDs, manual on the CD, license agreement on the CD and a certificate of authenticity (COA). Symantec pcAnywhere, the remote control solution, helps quickly resolve helpdesk and server support problems. Remote Management tools include remote versions of common tools such as Regedit, Task Manager, Command Prompt, and the NT Event Log to quickly solve problems on the host machine. The combination of remote control, comprehensive remote management, and advanced file transfer capabilities enhances helpdesk efficiency, reduces call times, and frees IT personnel to focus on strategic business initiatives.